“Effective communication is 20% what you know and 80% how you feel about what you know.”
Are your employees protecting your business’ professional image with ﬂuent and concise e-mails?
Are your business’ external written correspondences accessible and professional?
Does your business have an established writing etiquette?
Are your employees equipped with simple processes to write effective emails conﬁdently?
Are you maximising the benefits of your business’ biggest expenditure – its employees?
Are you illuminating their potential to benefit the development of your business?
Can you recognise and utilise the various thinking styles and skills available within your Human Resources?
With effective leadership being the key to success, what steps and techniques are your management team implementing to ensure that all your employees reach their full potential?
Do they have the skills and communication abilities to instruct, inspire and organise?
Are they being efficient and effective in the way they communicate?
Have you ever wondered why a message you have communicated has not been received?
Have you ever wondered why things that are obvious to you, aren’t to others?
Have you ever felt you don’t speak the same language as the person who shares your mother tongue?
Do your customer service team always put your customer first and exceed their expectations?
Do they follow a company etiquette when dealing with customers?
Does your team always show empathy, courtesy and professionalism when dealing with the customer?
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